Getting a business to be BBB accredited requires that a certain fee is paid in order for reviews and monitoring to be done. A business that gets to be accredited must have passed all the standards set by BBB. BBB accreditations sets businesses apart from their competitors. Securus got itself awarded an A+ rating by the BBB Accreditation. So what does this say about this technology provider?
By Getting an A+ grade from the BBB Accreditation body, Securus shows that they are very responsive towards their customers’ complaints. Sure, like any other business, Securus is never without its share of complaints. However, what sets them apart from the others in the industry is the fact that they make the effort to address their customer’s concerns and do so in a timely manner. Besides, the company in the past four years has invested millions of dollars to go towards the establishment of a state-of-the-art call center and do employ a team of customer service agents instead of outsourcing.
Securus was founded in the year 1989 and has grown to serve most of the correctional facilities in North America. Additionally, the company is licensed. They have also managed to maintain a grade that is above B. That means that their service quality has a consistency.
Transparency and Integrity
Securus upholds the highest level of integrity. The company is always making press releases to inform the public about various policies and processed that have been updated. By so doing, their clients are able to make informed decisions.
Securus Technologies is a leading technology provider for the correctional facilities in North America. This Dallas based company enjoys serving a clientele base of over 3400 facilities and over 1 million inmates. Today they have managed to set themselves apart by getting and maintain a BB Accreditation A+ grade.